General Terms and Conditions

1. TERMS
Your contract is with Croatia Finest Holidays, the trading name of Pira, obrt za usluge (registered address Lovretska 5, 21000 Split, Croatia; VAT: 14024034929; ID COD: HR-AB-21-17010011430). Please read the information in our accompanying literature carefully (as reproduced on our website) and check the details confirmed to you of a booking made with us, as these form the basis of your contract. It is recommended that you as the customer make a print out of the Terms and Conditions valid at the time of making any booking.

By making the reservation for one or more accommodation units or services from the Agency's program, the Guest enters a legal relationship with the Agency and confirms to accept the General Terms And Conditions (in the text: Terms and Conditions). These are the basis for resolving any possible disputes between the Guest and the Agency. We therefore ask you to read them carefully. Pira, obrt za usluge, travel agency Croatia Finest Holidays (in the text: Agency), guarantees the authenticity of the displayed visual and written data related to the accommodation unit characteristics in their offer, available at www.croatiafinestholidays.com, as well as the authenticity of the conditions under which they are offered. Object name that contains "villa" or "holiday house" does not indicate the categorization of the object. The terms "villa" and "holiday house" are used as components of the names and descriptions of objects and by no means as such are not related to the aforementioned classification. The Agency provides the services according to the published data, valid in the period when the reservation confirmation occurred, except in cases of the unpredicted situations, illness or death of the host or his family members; extraordinary circumstances which cannot be predicted or eliminated, such as: natural disasters (earthquakes, floods, fires, droughts, etc), wars, strikes, terrorist acts and restrictions issued by the state (mobilization, ban on leaving the country etc).

2. BOOKING PROCESS AND RULES
Making an inquiry can be done:

  • through the reservation form on the Agency's website,
  • our partner agencies which sell the Agency's services,
  • via e-mail ([email protected]) or via telephone contact: 00385915242814
Following the Guest's requests, the Agency sends all the reservation details in the form of offer via e-mail. By confirming the reservation, the Guest also confirms to fully understand and accept the Terms and Conditions that are binding for both, the Guest and the Agency. No reservation or booking of any Agency accommodation  will be valid unless and until Agency has received the required deposit/initial payment to secure a booking, as well as, a confirmed booking confirmation form from a customer in a form acceptable to Agency, for the avoidance of doubt, shall constitute an agreement to the general terms and condition of Agency.

3. PAYMENTS
The payment terms are as set out in the booking confirmation form referred to in paragraph 2 above. As a general rule, customers are required to make an initial payment to confirm the booking (without which no price or booking can be guaranteed) and a final payment a few weeks or months in advance of the arrival date. Certain Providers may also require a security deposit. To confirm a reservation, the Guest has to make a deposit payment of 30 - 50% of the total booking amount, depending on the accommodation unit. The deposit amount for requested accommodation unit is indicated in the offer that Agency sends o the Guest via e-mail. After paying the deposit, Agency generally receives the payment within 2-3 working days and has to inform the Guest about it within 2 working days after receiving it, as well as send a voucher with all the information concerning the reservation. The Guest is required to pay the rest of the total amount according to Terms and Conditions for each of the accommodation units, what will be indicated in the Agency's offer.  After making the second payment (the rest of the total amount), Agency will receive the payment within 2-3 working days. After receiving the payment, the Agency will inform the Guest within 2 working days about it and send a new voucher. This voucher will contain the information about the full payment of the reservation, according to the mutual agreement. For all the reservations where only the deposit payment was made, but the rest of the amount of the total price wasn't paid within the agreed deadlines, the Agency has the right to cancel the guest's reservation. The Agency uses the deposit payment as the cancellation fee and to cover the eventual costs. In case that the number of people who come to the accommodation unit exceeds the number of people indicated on the voucher, the service provider has the right to refuse providing the service to the unannounced guests or is able to accommodate all the guests and immediately charge the sudden services.

3.1 Methods of Payment
Only bank transfer payment method is offered by Agency  to the nominated bank account  of Croatia Finest Holidays. Any indicated price and booking can be guaranteed only when the payment is received (in cleared funds).

4. OBLIGATIONS
4.1 AGENCY OBLIGATION
The Agency is responsible for providing the services and selecting the service providers, and at the same time caring about the rights and interests of the client in accordance to the tourism customs. The Agency will fulfill all of the above listed and described obligations, except in the extraordinary circumstances that the Agency has no effect on.

4.2 GUEST'S OBLIGATIONS

  • provide all the information indispensable for the reservation definition;
  • possess valid travel documents;
  • respect the customs and currency regulations of the destination country,
  • obey the customs, currency regulations and laws of the Republic of Croatia, as well as those of the transit countries during the journey. In case of impossibility of arriving at the destination, because of violating these regulations, all costs are have to be covered by the offender/the Guest;
  • obey the house rules in the accommodation units and kindly cooperate with the service providers;
  • present the voucher (where the correct number of people and service types are stated) to the service provider at the moment of arrival to the accommodation facility;
  • always check whether the destination country or any of the neighboring countries require a visa.
  • The guest is solicited to take good care of the accommodation in an appropriate way and respect the terms and conditions of the accommodation unit. The guest is requested to leave the accommodation unit neat and tidy upon check-out, in case of contravention a certain amount will be charged from the damage deposit for an additional cleaning service.

In cases of non-compliance with these obligations, the Guest shall pay for all the costs and be responsible for eventual damages. By confirming the reservation, the Guest agrees that, in case of any damage, he/she will pay for it to the service provider.

5. CANCELLATION OR MODIFICATIONS
5.1 REQUESTED BY THE CUSTMER
In case the Guest wants to change or cancel the reservation, it always has to be done in writing (via e-mail. The changes may include: the number of people, the names of the guests, another date of the holiday beginning or ending (needs to be reported at least 90 days before arrival). The first reservation change is done without any additional charge, if possible. Each subsequent change will be charged in the amount of 15 euro/change. In case that the reservation change is not possible, and the Guest gives up on the already confirmed reservation, the terms listed below are applied. The date when the written cancellation notification is received by the Agency represents the basis for the calculation of all the cancellation charges. In case the written cancellation was not received within the working hours of the Agency, the cancellation date is considered to be the next working day:

  • If the Guest cancels a reservation before paying the rest to the total reservation amount, he/she is not obliged to that remaining amount to the total price.
  • If the Guest cancels the reservation after paying the rest to the total price, the money of all the deposit payments will not be refunded, but used to cover the costs of the late cancellation.

Any of the paid deposits, as well as the one which confirms the agreed reservation, are not refundable. The rest to the full reservation price should be paid upon the offer which the Guest received by the Agency.

In case the Guest has to cancel the reservation within the 7 days before the agreed arrival, he/she is allowed to find a new Guest for the same reservation period, if possible (this always depends also on the service provider). In this situation, the Agency will charge only the costs occurred because of the reservation changes, i.e. the change of the actual Guest. The new Guest accepts all the obligations written within these Terms and Conditions. If the Guest does not check in until midnight on the starting date of the holiday, and does not inform the Agency or the service provider about it, the reservation will be cancelled and the cancellation costs will be calculated as described above. If the actual costs exceed the above listed ones, the Agency holds the right to charge the actual costs. In case the Guest is unable to check in on the previously agreed day, and has informed the Agency and/or service provider about it, the accommodation unit is still kept for the Guest, based on the agreement. The Agency does not compensate for the cost of the passports or visas to the Guest, related to the cancellation of the Guests's reservation.

5.2 REQUESTED BY THE PROVIDERS AND/OR AGENCY
In the unlikely event that alterations and cancellations have to be instigated by us, we will inform you as soon as possible and if requested we will try to arrange alternative accommodation of a similar type, standard and location. If no alternative accommodation is available or acceptable, we will refund in full all monies paid and shall be under no other liability.

6. CANCELLATION INSURANCE
Agency does not provide any insurance cover. Without prejudice to the generality of the above, Agency does not provide any insurance cover in the case of (i) illness, accident or decease, (ii) any other loss or damage suffered by a customer during any holiday or (iii) any cancellation of the holiday. Providers may offer such insurance. Travel insurance remains the sole responsibility of all customers. We strongly advise that all customers take out suitable holiday insurance for the duration of their stay, including cancellation insurance. In respect of each booking which is made Agency, the customer undertakes on behalf of itself and all members of his/her party: (i) to arrange adequate holiday insurance which cover suitable to the activities they will be engaging in, (ii) not to hold Agency or any Provider responsible for any cost incurred by him/her or a member of his/her party due to his/her failure to take out adequate insurance, and (iii) to indemnify Agency and each of the Providers against any loss suffered or cost incurred by him/her or any member of his/her party due to his/her failure to take out adequate insurance cover.

7. COMPLAINTS
The Guest is required, upon the arrival at the accommodation unit, to check everything together with the service provider. This is important in order to communicate the inadequate service and inform the Agency about all the eventual deficiencies in writing. In that case, all the problems will be solved as soon as possible, latest within the period of the 2 working days. After the Guests arrived and entered in an accommodation unit the agency service is considered fulfilled. If the Guest has a complaint on the contracted services, he/she is obliged to personally and immediately inform the service provider, the service provider's representative or the representative of the Agency, as well as inform the Agency about it in writing. All the potential problems in the unit will be solved as soon as possible, latest within the period of the 2 working days. For all resolved problems, the Guest has no right to complain about, while the Agency or the service provider cannot be subjected to any claim. In case the problem is not resolved even after the intervention, at least 6 days after the last day of reservation the Guest must send a written complaint with supporting documents and photographs that prove the reasons for the objection via e-mail at [email protected] or via standard mail to: Pira travel agency, Lovretska 5, 21 000 Split, Croatia. The Agency will take into consideration only properly completed complaints, received within max. 6 days after the end of reservation. During the problem solving period, which can last 36 days at most after sending the complaint, the Guest cannot involve any other party, the UHPA arbitration or other institutions, as well as providing any information to the media. Also, during this period, the Guest agrees not to sue the Agency or the service provider. The maximum compensation amount can reach the total price of the inadequate service, and cannot include already provided services or the total amount of the reservation. This excludes the right of the Guest for ideal damage compensation. The Agency cannot be held responsible for the eventual weather conditions, sea temperature at the destinations and all other similar situations or events that can cause the Guest's dissatisfaction, and are not directly related to the quality of the accommodation units (eg. bad weather, bad maintained beaches, big crowds, stealing or property damaging, etc.). If the Guest made a "last minute booking" (making a reservation at the last moment), then he/she accepts all risks of that kind of holiday. These reservations include the uncertainty of the facts, on which the Agency can not affect, while the Guest made this reservation primarily because of the lower price and therefore has no right to complain about the organized reservation. By confirming the reservation and paying the deposit or the total amount, the Guest accepts all the above listed Terms and Conditions. These Terms and Conditions exclude all previous travel terms and conditions.

8. SECURITY DEPOSIT
Any Security Deposit shall be returned to a customer as soon as possible, but in any event at the latest by within 30 days of the end of the Holiday, unless the terms and conditions of any Provider provides otherwise. If a customer or any member of his party has caused any deterioration or damages to the property, these damages will be deducted from your Security Deposit.

9. USE OF THE PROPERTY
Customers shall use the property booked for the Holiday only for the purpose for which it has been rented to them (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Agency  or the relevant Provider or to take and/or use photographs of the Property for any commercial purpose. Customers shall not assign the rental agreement nor sublet the property in any circumstance whatsoever.

10. PROBLEMS WITH OWNERS
If you have any problem with any Provider (e.g. services badly supplied, damage caused etc.) you must raise your complaint or bring any claim directly against the Provider and inform Agency immediately. Agency will use all reasonable endeavors to assist you and try to find a solution with the Provider concerned.We may amend the GTC at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website

11. APPLICABLE LAW AND JURISDICTION
The Guest and Agency will attempt to settle any possible disputes amicably, and if this is not possible, both accept the jurisdiction of the Split court, while the applicable law will be the one of the Republic of Croatia.


Terms Of Use Of The Croatia Finest Holidays Website

1. COMPANY INFORMATION
This website is operated by Pira, obrt sa usluge, a travel agency registered in Crotia whose registered office is Lovretska 5, 21000 Split, Croatia. Our telephone number is +385 91 524 2814. Our e-mail address is [email protected]
2. USE OF THE WEBSITE, COPYRIGHT AND TRADE MARKS
By visiting or using this website, you agree to and accept these terms.
The Aency name, logo and all related product and service names, design marks and slogans are the trade marks or service marks of Agency or its group companies. All other names, logos and all related product and service names, design marks and slogans used on this website are the trade marks or service marks of their owners. All rights are acknowledged.
All copyright and other intellectual property rights in any material, including html code, text, photographs or other images displayed on our website, are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
Reference in this website to any products, services, processes, trade names, trade marks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us. Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trade marks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
You must not use our website for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you or any other person using your membership identification or password.
3. ACCURACY OF INFORMATION ON WEBSITE AND AVAILABILITY
Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by third parties. Please be aware that we may use fictional marketing names for properties in our portfolio. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.
We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.
All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.
In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website.
4. PROTECTION OF PRIVACY
Croatian Finest Holidays may use the contact details provided by users of the website and persons otherwise contacting Agency for the purposes of a booking or otherwise, for marketing purposes through direct mailings (e.g. newsletters) and direct marketing through social media channels, including but not limited to Facebook, Twitter etc. Users will be able to unsubscribe from direct mailings. Agency will also remove your contact details from all databases used by Agency for marketing purpose if so requested in writing. Your personal data will be requested by Agency to make a booking and by the relevant Providers to fulfil the rental of the property and the services requested by you. Your personal information and those of the other guests subject to a booking shall be conserved in a confidential manner and used only for the relevant booking, future bookings and / or the marketing purposes referred to above.
5. CHANGES TO TERMS AND CONDITIONS
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website (and with retrospective effect to the extent permitted by law).

6. COOKIE POLICY
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